Lastforwomen

On 23 December 2021 we were involved in an accident on our way to Cpt. This occurred at the Vetkeerdevlei toll where somebody rear ended us whilst in the toll.We immediately got the police out and statements were taken after which we proceeded on our journey. Whilst on route we reported the incident to 1stforwomen where the vehicle is insured. We arrived in Cpt but as a result that the vehicle was faulty it had to be towed away and the Yaw sensor was then immobilized for us to return to Pretoria after our vacation. Ever since this incident occured 1stforwomen was very unresponsive towards honouring the claim. I then had to personally get involved with the vehicles claim process and got as far as to contact the repairer being Auto Magic in Centurion. It was arranged to have the vehicle taken in yesterday 24 Jan, this being now a month later. We awaited further correspondence from the repairer and by late yesterday afternoon they informed us as to their procedure. They will have to keep the vehicle there and do a reaccessment regarding, which will be for the duration of 10-12 days and that it could take longer. I don't understand as to why a vehicle has to go and stand at the workshop for that long and in the interim we sit with a balance of 10 days car hire as we hired a vehicle in Cpt whilst the problem of the damaged vehicle was being attended to. I have now yet again yesterday sent a mail to Head Office and to the consultant at 1stforwomen to contact me regarding this issue, but have since had no feedback from either. In the interim we have to drive a damaged vehicle around whilst it is insured by the said company. The service thus far experienced if any is pathetic to say the least. I have even spoken to a consultant yesterday at 1stforwomen to get the individual handling the matter to contact me as he does not have a direct line of communication. Nothing. I am dealing with a Harold Jabar in charge of case and suenette at Head Office