Last year the service agents with whom I dealt with were very poor, sometimes not understand what they were saying and did not do what I asked, which means they didn’t listen carefully This year though, the agent I talked to was very friendly, I could he

Last year the service agents with whom I dealt with were very poor, sometimes not understand what they were saying and did not do what I asked, which means they didn’t listen carefully This year though, the agent I talked to was very friendly, I could hear when he said his name, he was patient and very helpful …. Thank you Tshepiso. AmandaTavares