Last for Women - simply cannot cancel a policy

We've been trying for 3 months to cancel a policy. When calling, they transfer you to an extension that is never answered. Entering the policy holder's ID number on their web site is not working either (opens a non-functional dialog to enter a mobile number: Please select where you'd like the OTP details to be sent to).

They also state that after 3 unsuccessful debit order attempts, the policy will automatically be cancelled. Yet they tried to deduct another last night (whilst the specified date is end of month). This is after we had to ask FNB to reverse the debit orders for 3 months in a row. They never once called to find out what the issue is.

If they are this useless when it comes to policy management, one can only imagine how they manage claims....

Stay far, far away from these people....