Last for women insurance

I received the most *********** service ever from First for women.

To whom it may concern

It is with great disbelief at the quality or lack there of services we received from first for women. We submitted a claim for our frontloader and received our first message on the ffw portal on 03.01.2024 Wednesday 11:17am informing us that our claim was successfully submitted. 03.01.2024 At 11:18am we received our reference number.DE***

04.01.2024 on Thursday 12:30 received a new reference number: DE*** At 12:30 we were also advised that our advisor would be SIFISO MJIQIZA.

That was the last communication whatsoever regarding this claim.

Yesterday 08.01.2024 at 09h09am I received a call from KUMO Digital solutions informing me that they will collect my washing machine on Wednesday 10.01.2024. At 14h40 that day we received another call from KUMO informing us that they will collect 09.01.2024.

Bearing in mind up until this point we have never received a call or any type of message on the portal from FFW.

How in this day and climate do i know that a random company calls me i allow them access to my house anything can happen to me. As my insurance doesn't follow up or make courtesy communications. So that's why yesterday at 10:55am Monday I logged onto the portal and enquired if this "KUMO" infact was legit and that they were indeed sent by FFW to collect. I shouldn't have to do this. For a company that caters for women and their safety and security this is really distasteful. Still no response on this message on the portal.

Today 09.01.2024 at 09:31 I left a message for Sifiso why I am not getting a response from FFW asking him why there is no response about my concerns and that I wasn't happy about the service. I then had to call FFW to find out what was happening and the consultant informed me that KUMO is one of FFW agents. I then requested an e-,ail confirming that Kumo may collect. When I asked the agent why no one calls me she rep**** they communicate on the portal. How so when no one replies to me on the portal. Kumo collected between 1 & 2pm. Still no email from FFW about Kumo legitimacy. The Washing machine was uplifted. At 16:57 was the first e-mail communication I received regarding collect and an excess fee of R3750. Nowhere in this time when I made an effort to get hold of FFW was i infomed that I would have to pay this excess fee. If i was informed about this i would have had the option to say no but now my Machine has been collected and i am stuck in this situation.

Who is Mrs Jacobs in the below email? My name is M Van Eyck.

Today i had to call again and was told that i was sent a message with the excess amount on the portal. Nowhere has i said i accepted the quote and miraculously its not on my chat but their side. NB i cannot edit or delete any text i have sent or received on the FFW app. I even have screen shots to prove that i never received replies of excess confirmation ever. To this point no one has tried to resolve my dispute.

On Tue, 09 Jan 2024, 16:57 Sifiso Mjiqiza, <***> wrote: Good day Miss.Jacobs,

I trust that this email finds you well.

We have appointed Komu to schedule an assessment with you,

We should have a report within 24 to 36 working hours after the assessment (dependent on severity of claim which may take longer),

Once the report is received, we will finalize and update you within 1 business day.

Please note the service provider Komu advised us that they will collect the Front loader washing machine tomorrow the 10th of January 2024.

Please note an excess of R 3 750.00 applies to your claim.

Should you require telephonic interaction at any point please don’t hesitate to contact us on the below contact number.

Thereafter we will make contact before close of business on the day email received.

Currently we have scheduled your next update via email for the 12/01/2024 before close of business at 17:00.