Last for Women a shame

1. Put in a claim through the call center. They assess using photos! Imagine the bias and potential delays due to misconceptions 2. Claim rejected!? Damage less than excess. Ok, go to their panel beater and damages exceed excess. 5 working days passed 3. Now need to contact assessor, first call call centre and get assessor details, call another call centre and speak to assessor. He/she is OOO. So they promise ti call back, you not available, no email sent to you no attempt to dial multiple times (delays to their advantage!) 4. Ask for a recording, no firm date. Will take up to a month. True or false, unknown 5. 1st claim rejected for reasons explained. 2nd claim await driver details confirmation! Did first for women not review this in the first claim? Why did they nit ask upfront!? Delays once again

Complete joke if I may say. Moto: delay and try not to approve claim at all cost. Where in above process is customer prioritised. Where is the empathy, its down the drain with the unwritten moto I mentioned above