Last for woman!

1st for women is pathetic! And definitely NOT 1st for women.

I have a whole policy with them, including motor warranty, I have BEEN calling after them and have NOT ONCE received a call from them even though I have given them an alternative contact number.

A few weeks ago after my car's service I heard a clacking type of sound and because I have had car issues before with a previous vehicle and I've had motor warranty with out surance, I knew the matter had to get seen to very quickly before I would run into some problems.

I did my due diligence and took my vehicle for diagnostics, and CALLED 1st for woman to which I was told to have the strip and assessment done on the 9/8/2025.

My vehicle stood at the dealership as I had to WAIT for "approval" after EMAILING their motor warranty section with the required documents 5 TIMES and during those times I was EVERY SINGLE DAY on the line for no less than an hour because you get transferred from this section to another every single time you call.

I eventually got transferred directly to the assessor on the 20/8/2025 to which I was "approved" for the claim after emailing them THE SAME documents 3 times and EVENTUALLY receiving some sort of approval, NOTHING FORMAL, to this day, I had excitedly informed my dealership of the approval to which they agreed to pay them directly.

My dealership made special permissions since I have been waiting forever and a day for 1st for women that I was able to receive my vehicle on the 23/08/2025.

I got to the dealership, NO formal approval from 1st for woman and a bunch of empty promises!!! I had to fork out the +R1k for the diagnostics MYSELF AND the +R21k for the fixing of the vehicle since the call centre closes early on a SATURDAY and they have no idea what I was referring to 😡😡😡😡

I needed my vehicle since I've been without it for a while and I paid the money out of pocket. I mailed the assessor TWICE 1st thing on Monday the 25/8/25 with ALL the proof of payments and KNOWING LAST FOR WOMANS pathetic communication skills I called on the 26th, to which they requested the proof of payment AGAIN!

I emailed it whilst on the line for the uptenth time and by this moment I had spent no less that R500 on airtime. To which I was assured my claim is "approved" and payment will be made into my bank account WITHIN 48-72 hours.

It is 48-72 hours and NOTHING!!!!!!!!!!

What if I did not pay for my own vehicle, what if I was not by the means??? ***????

I was with Out Surance as previously said and the VERY NEXT day after my claim was approved, AFTER THEY MADE CONTACT, MY MONEY WAS IN MY ACCOUNT!!!

Do I have to beg for my OWN money? Yet you deduct before my salary hits my account!

Pathetic pathetic pathetic!

I will NEVER recommend 1st for women!!!