Last for (especially) Woman!

On the 27/07/24 after researching insurance I decided to use First For Woman. I dealt with Ronel Naidoo. All questions met I took out the insurance. I paid the pro rata. A week later I emailed her as I wanted changes on the policy. 4 emails later, no reply I phoned in. A bunch of people at FFW contacted me either to sell me policies or sell me extras. I spoke with one lady and explained that I want to change my policy. She said that there is a scheduled debit order but it is a double premium which is over the R2600. I lodged a complaint with her and changed the policy as I know what I asked Ronel and what was discussed. They would pull the phone records. I would be advised once this is done. A week ago I wrote an email via their dispute email explaining everything in detail. I also asked for this to be cancelled as this isn't even my first month with them and I am already struggling. They cancelled my policy (emailed back) without even so much as a phone call or email to apologize. I left it as I just thought they apparently have enough customers and don't care about one. Today a debit order (which I DIDNT approve went off!) So not only does FFW absolutely don't care about losing clients, or addressing issues, they just deduct money from your account! I am truly disgusted in a company that I thought cared. We are just another number to them. I don't want a phone call back now thanks it is to late. But people should know how you operate and how unimportant they are.