Lack of service during a claim

Been trying to get information on my claim for the past week. Unfortunately it seems the consultant Ayanda assigned to my claim does not value me as a client, as he has not had the courtesy to make contact with me and provide me with a progress report of what is happening. I have been patient however feel that this is unacceptable and if this is how 1st for women treat client when they need to claim, then perhaps they not as good as they want client to believe and only happy to receive our payments each month. Kindly assign someone else, more professional in their job to my claim so that hopefully I can get a better experience of 1st for women going forward.