Lack of Service and Communication

FFW has been a nightmare to process a claim with.<br> The first call center agent failed to capture my accident claim correctly which is affecting my claim process. He also failed to give me the correct email address where I could send additional claim information. Thirdly, the gent struggled to articulate himself in English. <br> <br> I called FFW back three days later as I had no feedback yet on my claim, only to be told that they will only book an agent out to asses my car (which had been towed away) the following Monday (6 working days after the accident) Had I not called them, I suspect my claim would have been lost... At this point I requested a new agent to handle my claim.<br> <br> I called FFW on the Wednesday after the assessor had been as I had yet again received no feedback.<br> <br> It is now 12 working days since the claim was placed and no repairs have begun on the car and no estimated time line has been given.<br> <br> Not once has FFW picked up the phone to assist or communicate with me and I am still without a car or any indication as to when I will get it back as no one can give me answers.<br> <br> I chose FFW as I felt it would be the most suitable for a young professional, evidently I was wrong...