KM
Kessy M

1 reviews | Active since Aug 2018

03 Feb 2024, 19:29

Lack of service

I was expecting to receive a call regarding my previous complaint about the premium increase but instead I keep receiving more marketing calls. I cancelled my Home contents cover as well as the phone cover because I could no longer afford the premiums and went to Naked insurance instead. You will NOT deduct R1700 from my account because that was not my agreement with you guys. If this will be a problem, please let me know on time so I can cancel the last insurance with you and move to a different company.

0
Replies (1)
1st for Women
1st for Women's reply03 Feb 2024, 19:32
Official
Hi Matlhogonolo, 
 
We are disappointed to hear about your service experience. 
 
Kindly note that your matter has been escalated to the relevant team to look into. 
 
Kind Regards,

The 1st for Women Team