1 reviews | Active since Sept 2013
Lack of Feedback & Poor Service From SP
<p>I am very grateful that my claim was authorized so quickly however I would not have known if I did not call in - No feedback was given to me during the claims validation process, I kept having to call in. </p> <p>Authorization was sent to Renew It Sandton, I've called them so many times since Thursday requesting for someone to advise me of the estimated arrival time for parts as well as estimated repair time. A lady then called me to bring the car in on Monday BUT my car was towed in to their premises as it is not drivable.</p> <p>Much confusion but no effort to resolve it.</p> <p>On Friday, a claims team manager had called me to advise me that he will be sending me the assessment report, I was grateful for the call & asked if he could follow up with Renew It & get someone to call me. </p> <p>STILL NO CALL RECEIVED. </p> <p>Please note that my car hire days are running out, I understand that I am paying for 30 days however there is no sense of urgency between my insurer and their allocated service provider to get the ball rolling. At this point, I don't even know if parts have been ordered or if anything has been done to my vehicle.</p> <p>I am really hoping that my vehicle is repaired before my car hire days run out because if it is not, I refuse to be inconvenienced by your *********** service provider.</p>
Thank you for bringing this matter to our attention,
We have escalated the matter to the Customer Relations Specialist who will be in contact with you shortly.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention,
We have escalated the matter to the Customer Relations Specialist who will be in contact with you shortly.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Response was posted 5 hours ago but no one has contacted me as yet..
Response was posted 5 hours ago but no one has contacted me as yet..
We assure you contact before 09:00am.
We assure you contact before 09:00am.
Hi,
I received assistance from Crystal and I am very grateful with the outcome.
Thank you Crystal for your speedy assistance, you really do consider TCF and take the client's inconvenience into consideration. I am very impressed with the manner in which my complaint was handled.
5 stars to you guys!
Hi,
I received assistance from Crystal and I am very grateful with the outcome.
Thank you Crystal for your speedy assistance, you really do consider TCF and take the client's inconvenience into consideration. I am very impressed with the manner in which my complaint was handled.
5 stars to you guys!
Okay, so I have posted an HP complaint, sent an email complaint to Renew-It & to Crystal & I am still waiting for someone to give me an estimate repair time.
My rental is due back on the 24th, how long are you willing to extend it?
Do you have an estimated time for repairs?
I was informed that parts have arrived, is this the truth or another lie from Renew-It to keep me quiet?
Renew-It keeps telling me that they cannot give me a timeframe *right now* & will get someone to call me to give me a timeframe, I have been told this 4 times so far.
TCF Outcome 3: Clients are given CLEAR information and are kept appropriately informed before, during and after the time of contracting.
The treatment that I am getting is not TCF.
When I ask a question, I get an "I am not sure & we will find out" response, no one is finding out & getting back to me with my initial query.
There is no sense of urgency, I have asked countless times for an email address for a service advisor at Renew-It so I can communicate with them via email & nothing received – they have not even had the decency to respond to my email complaint sent on Saturday.
Guys, all I am asking for is a timeframe & assurance that this is being treated as an urgent matter so I can make arrangements in case my vehicle is not ready in time or if it has to be taken back to rectify repairs.
I don’t know how much longer I can stay calm & wait for feedback from your service provider.
This is an inconvenience to me & is affecting many areas of my life.
Please assist me with this?
Okay, so I have posted an HP complaint, sent an email complaint to Renew-It & to Crystal & I am still waiting for someone to give me an estimate repair time.
My rental is due back on the 24th, how long are you willing to extend it?
Do you have an estimated time for repairs?
I was informed that parts have arrived, is this the truth or another lie from Renew-It to keep me quiet?
Renew-It keeps telling me that they cannot give me a timeframe *right now* & will get someone to call me to give me a timeframe, I have been told this 4 times so far.
TCF Outcome 3: Clients are given CLEAR information and are kept appropriately informed before, during and after the time of contracting.
The treatment that I am getting is not TCF.
When I ask a question, I get an "I am not sure & we will find out" response, no one is finding out & getting back to me with my initial query.
There is no sense of urgency, I have asked countless times for an email address for a service advisor at Renew-It so I can communicate with them via email & nothing received – they have not even had the decency to respond to my email complaint sent on Saturday.
Guys, all I am asking for is a timeframe & assurance that this is being treated as an urgent matter so I can make arrangements in case my vehicle is not ready in time or if it has to be taken back to rectify repairs.
I don’t know how much longer I can stay calm & wait for feedback from your service provider.
This is an inconvenience to me & is affecting many areas of my life.
Please assist me with this?