Lack of communication

AI 'am very upset with lack of communication from this company. I logged a claim from the app for my damage cell phone. Yesterday morning I got a call from Smartphoneer and the advised me that I need to bring my phone in for a assessment. I dropped the device they advised me they need to wait for approved from 1st for woman. I'm an essential worker I had to leave my phone at the repair shop yesterday . Which meant I had no mobile when I drove home last driving home after 22:38. I email the repair team to advised them to fix the phone when the 1st for woman approval came though. I only advised them to do that because they gave me a booked in letter with no charges on it .

This morning when go to the shop at 09:30. I they told I needed to pay an access of R1799 and they already stared fixing my device .

Once again I done a claim and 1st for woman has not made contact with me. The same thing happen last year when I fixed my car . I had to pay an access of R4650.00 no one from 1st from woman called me and advised me of this .

No one had told me I need to pay an access for the repair of my device .