Kudos to Rowan for putting the customer first!

I recently moved abroad and I realised that I hadn’t cancelled my Home Contents insurance before I left.

I panicked and reached out to the First For Women team about the cancellation and within 20 mins, I had an email from Rowan R. confirming that cancellation was possible and highlighting the fine print.

Rowan was thorough and so clear in his communication that I got the cancellation confirmed within 30 mins of my initial social media query!