K*K service

A month ago I was unfortunate to be involved in an accident. I submitted the claim right after it happened and only when I called them two days later did they then advise me that the date on the claim was put as January and not June and therefore the claim was rejected. The consultant that I was assisted by then corrected it and the process now started from scratch again. Everytime I needed feedback I first had to call them in order to get the progress later that day... all went well and the lovely lady Mpumi went above and beyond to get things sorted. But now im sitting with the situation where my car is at greenstone and there seems to be no progress in it at all, we get promised to be updated but nothing until you call. I am still waiting to find out how far they are with my car as it seems very strange for a car to get fixed to take over a month. Honestly when signing up for FFW we are promised efficient and fast service but here I am a month later with no car, and why should i the client be running after their panel beater to get my car fixed. Secondly the accident was caused by someone else and up until today FFW has not given me feedback on when they will contact or get my access back from the 3rd party... honestly speaking the debit order goes off in time can the service that I receive also be as quick and efficient...