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ROODERPOORT Dear Mr. Siduko OUR *** 2 We attempted to call you but couldn’t reach you regarding the outcome of your dispute. We refer to your claim from policy *** for the incident on 01 August 2025 was declined because: • The repair amount exceeded the maximum indemnity limit on your policy. As explained in the general terms and conditions section of your policy book: Below is noted on your policy schedule: ADDRESS Auto & General Park 1 Telesure Lane Riverglen, Dainfern, 2191 CONTACT PO Box 11250 Johannesburg 2000 +27 (0) 11 *** *** TELESURE INVESTMENT HOLDINGS (PTY) LTD Reg. No: *** WWW.TIHSA.CO.ZA We have reviewed your claim, and further looked at all the relevant documentation. It was established during the processing of the claim that the loss cannot be claimed the scratch and dent policy. The decision made on your claim cannot be faulted, and we have proceeded to close the file on your dispute. We are committed to ensuring a fair and transparent complaints-handling process. Click here for more information regarding the complaint escalation