Ist for Women poor service

Item: 1st for Women
Rating: 1
Author: J Govender j.gov

Being less than 5 months with 1st for women. I have cancelled 4 policies with them 1.Building cover 2.motor vehicle cover. 3.house hold contents cover 4.trailer cover Reason for cancellation.

I lodged a claim on 10 February 2026 in respect of faulty solar system..A service provider quoted around R3500 to have the solar up and running The service provider wanted around R2500 excess from me before a date can be set for the repairs .

I did raise concerns about payment of excess before the repair work could be commence .After much deliberation I informed the insurer that I'm willing to pay excess to the service provider before repair work can commences . I made alot of calls the the insurer . almost every Day

On 5th March 2026 Tanya Jansen van Rensburgh from the dispute Resolution department promised to arrange with service provider to complete repairs. i also informed her that I am willing to pay excess in advance.

A second call was made on 10 of March 2026. Tanya Jansen van Rensburgh informed me she's sending an email to service provider to sort my solar .

To date I'm without solar power. poor service or no service. Will not recommend. The definitely not 1st

Helpful (0)

Replies (1)

1st for Women's replyOfficial

12 Mar 2026, 14:47

Hi J,

Thank you for taking the time to share your experience with us.

We are truly sorry for the inconvenience and frustration you’ve had to endure, especially after trusting us with multiple policies in such a short time.

Your feedback regarding the handling of your solar system claim, the delays experienced, and the lack of clear communication is completely understandable.

No client should have to follow up repeatedly or wait this long for a resolution and we sincerely apologize that this has been your experience.

We can see how the uncer*****y around the excess payment and the ongoing delay in arranging the repair work would cause frustration, especially after you confirmed your willingness to pay the excess upfront. It is unacceptable that you are still without solar power despite your repeated efforts to get assistance, including your conversations with our Dispute Resolution department.

Please note your matter has been escalated, our team till reach out to with feedback.

Kind regards,
The first for women team.

1st for Women's reply12 Mar 2026, 14:47

Official