RB
Roesche B
1 reviews | Active since Mar 2016
03 Mar 2016, 12:43
INSURANCE TOO EXPENSIVE
My premium went up with about 22.5% in Feb'16, I have never claimed for anything through FFW and I have had this policy for about 6years, then I went onto [URL Removed] to compare quotes for the exact same insurance cover, and there is a quote from FFW that is about R380 cheaper than what I pay? Almost every single quote I received from other insurance brokers are way cheaper than FFW for exactly the same cover, and then the basic excess is way less than what you guys charge?. FFW just keeps on increasing my basic excess while increasing my premium, how is this possible. <br> <br>
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Replies (1)1st for Women's replyOfficial
04 Mar 2016, 12:36Hello RBRB,
Thank you for bringing this matter to our attention.
We confirm that the matter has been referred to the customer relations team to understand the ratings and how it was app****.
We certainly acknowledge the impact as well as the frustration and assure you feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been referred to the customer relations team to understand the ratings and how it was app****.
We certainly acknowledge the impact as well as the frustration and assure you feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply04 Mar 2016, 12:36
Official
Hello RBRB,
Thank you for bringing this matter to our attention.
We confirm that the matter has been referred to the customer relations team to understand the ratings and how it was app****.
We certainly acknowledge the impact as well as the frustration and assure you feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been referred to the customer relations team to understand the ratings and how it was app****.
We certainly acknowledge the impact as well as the frustration and assure you feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
