Insurance dents and scratches not worth having!

I call the call center and got put through too many times to count. the i logged a call on your website and all i seem to get is a reference number. this is beyond pathetic! i made a claim from my scratched and dents cover and still no one gets back to,ohh but the debit order goes through without fail. ive tried to follow up from the assessment they made by auto magic and no response. when i called in they told me that my cover is under Auto magic yet i took the cover with them and they are happy to receive the money every month. Policy number ***. THIS COVER IS A ****!!!!