Insurance Claim Lack of Respons

I was hijacked on the 19/03. As with most hijackings we were lucky to escape alive. I've been a 1st for Women client for over a decade without having missed a single premium, I reported my incident with the aim of claiming for my insured goods. Jeremia Lenong handled my claim & initially he seemed to be open&willing to assist. I in return comp****&sent him information as&when required. My household goods are the only items insured with the company&2 weeks later, He made a comment about why I had said I was hijacked however he couldn't see a car claim. I explained that my car is insured with Cib & my claim was settled within 72hrs of my hijacking. I sent Him my Cib insurance details along with my police report (which was completely non of his business). I Also found it offensive that he informed me that if I claimed I would forfeit my \pay back"benefit (as if it's my primary concern). I requested that he inform me of any other outstanding documents from my end&attempted to call him several times. 2 emails later where I have requested an update on whether he will decline/approve my claim"