TV
Tanya V
1 reviews | Active since Jul 2011
06 Feb 2015, 13:42
Inspection 2 years after the fact
I insured my car in Nov 2013 and at the time I was told an inspection by GlasFit was not necessary. I recently logged into my policy online to add a new cellphone and say a notification saying my car needs to be taken for an inspection at GlasFit otherwise I won't be fully covered. Why was I not properly notified of this and why now, after having been insured for 1 year and 3 months do I have to take my car in? Please clarify? Very disappointed with First For Women! I am usually full of praise for First for Women, but this is really very frustrating.
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1st for Women's replyOfficial
09 Feb 2015, 08:55Hello tanyav1215,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you.
We have also been able to track the history of the policy however need to investigate why after all this time the system requests for an Inspection to be completed on the vehicle.
We assure you feedback will be provided, and we apologise for the inconvenienve caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you.
We have also been able to track the history of the policy however need to investigate why after all this time the system requests for an Inspection to be completed on the vehicle.
We assure you feedback will be provided, and we apologise for the inconvenienve caused.
Kind Regards,
The First for Women Team
1st for Women's reply09 Feb 2015, 08:55
Official
Hello tanyav1215,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you.
We have also been able to track the history of the policy however need to investigate why after all this time the system requests for an Inspection to be completed on the vehicle.
We assure you feedback will be provided, and we apologise for the inconvenienve caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you.
We have also been able to track the history of the policy however need to investigate why after all this time the system requests for an Inspection to be completed on the vehicle.
We assure you feedback will be provided, and we apologise for the inconvenienve caused.
Kind Regards,
The First for Women Team