Initially the experience was not good and I was ready to leave the company, however as angry and upset as I was Maria was very patient, calm and empathetic

Initially the experience was not good and I was ready to leave the company, however as angry and upset as I was Maria was very patient, calm and empathetic. She took responsibility for what happened, acknowledged the mistake and apologized. She assured me that I could still stay with the company and did the best of her abilities to assist me.