Infuriating, insipid service

<p>First for Women have to be one of the most infuruating organisations to deal with. Every call involves being passed to a minimum of 3 different departments, being put on hold before each call, and never being given a reference number or a direct line to contact anyone dealing with the claim. No feedback or updates are given regarding progress, so everytime you want to check whether anything is happening you have to spend at least 15 minutes on a call. It would seem that matters are not resolved uness you do this- I have waited for a month since my claim was approved, only to be told are enduring the interminable call centre that it has not been paid because they could not get hold of the 3rd party on the phone!? I would NOT recommend them to anyone seeking insurance.</p>