1 reviews | Active since Jun 2017
Inferior Service
<p>I got involved in car accident weeks ago and my car was towed by an accredited towing company to the insurance yard in Pretoria North. Upon receiving my car from the panel beaters, both my spare tyre and nut are missing. As we write now, the car is not properly fixed as ABS alarm light is continuously on, meaning that the braking system is faulty. My insurance company named, First For Women is nowhere to be seen and all my escalations arent attented to.</p> <p> </p> <p>Surely, I am thinking of cancelling my cover as my paying for no service.</p> <p> </p> <p>Themba Maseko</p> <p> ********** 688</p>
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, the service failures you are referring to will be investigated and addressed on an internal basis, as this is not the standard of service we pride ourselves in.
As agreed, the vehicle is back at the repairer for rectification work, and you will liaise with our Customer Relation Specialist once you have collected your vehicle.
Please accept our humble apologies for the inconvenience this has caused.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, the service failures you are referring to will be investigated and addressed on an internal basis, as this is not the standard of service we pride ourselves in.
As agreed, the vehicle is back at the repairer for rectification work, and you will liaise with our Customer Relation Specialist once you have collected your vehicle.
Please accept our humble apologies for the inconvenience this has caused.
Kind Regards,
The First for Women Team.