Inept, nonchalant and uncaring

I had an accident in April. They towed my car away and left me standing in the rain with no lift to take me back home. It took a whole 2 months to get my car back and it came back with more problems. Now my front passenger door does not open anymore, even when unlocked. I have called the call centre, they referred me to the assessor from TIH who promised to call me last week already, but nothing. I called several times, they make promises but no action. I am tired. They just increased my premiums even after establishing that I did not cause the accident. They sent their attorneys to collect money for the damages from the third party, but when I call to follow-up, the attorneys tell me they don't have any information about my case. This is after I received an sms 3months ago from the very same attorneys that they received instructions from 1st for Women to go ahead with collections. I called 1st for Women so many times trying to get to their complaints department, but they'll make you hold for more than 30 minutes so you can give up. So, Women, be warned. 1st for Women is not here for us. They are great at the beginning when you need a quote and when they collect money, but when you need assistance...they are simply NOT interested and they don't hesitate to show you that