FK
FIONA K

1 reviews | Active since Apr 2015

01 Feb 2016, 08:57

INCREASING DEBIT ORDERS ANNUALLY BY +50%

Since November 2015 by monthly debit orders have increased with 50% without any notification or clarification on this. When I phoned the call centre the person responsible told me that this figure will increase annually due to the decision that a board of members makes as a result of the statistics of claims ect. I have never claimed anyting from them and my cars value depreciates annually however I must recieve a 50% increase annually on my payments made. this is rediculous and the matter that the Trust relationship of this company is broken and that I must from now on babysit my bank account to see if they are not deducting amounts without my authorisation is absolutely rediculous and i will therefore change to another insurance company by the end of today.

0
Replies (2)
1st for Women
1st for Women's reply02 Feb 2016, 14:39
Official
Hello FIONAKRUGER,

Thank you for bringing this matter to our attention.

We acknowledge the frustration around how the increase was app**** and more specifically the impact of the increase.

We understand that a decision has since been taken to cancel the policy. The feedback provided has however been referred to the management team to review the process in it's entirety.

Please accept our sincere apologies for all the inconvenience and frustration caused.

Kind Regards,

The First for Women Team
1st for Women
1st for Women's reply02 Feb 2016, 14:39
Official
Hello FIONAKRUGER,

Thank you for bringing this matter to our attention.

We acknowledge the frustration around how the increase was app**** and more specifically the impact of the increase.

We understand that a decision has since been taken to cancel the policy. The feedback provided has however been referred to the management team to review the process in it's entirety.

Please accept our sincere apologies for all the inconvenience and frustration caused.

Kind Regards,

The First for Women Team