AV
Anna-Maria Vermeulen
1 reviews | Active since May 2019
26 May 2019, 21:49
Increase of 50% on vehicle’s monthly premium WITHOUT PERMISSION
My policy’s monthly fee was increased by 25% in Sept 2018. One of my vehicles premiums alone was increased by just over 50%, where there were NO CLAIMS and NO CHANGES whatsoever. I have contacted the company many times and asked them to advise why the policy was increased with this massive amount, especially since I never received any communication to inform me that there will be changes. I do not view it as ethical or honest to increase fees by such huge amounts without permission from the client. I expect a full refund of the difference that was deducted monthly from my account since Aug 2018.
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Replies (1)1st for Women's replyOfficial
27 May 2019, 07:03We have received your complaint and we will escalate to the relevant manager to assist.
Kind Regards
The First for Women Team
Kind Regards
The First for Women Team
1st for Women's reply27 May 2019, 07:03
Official
We have received your complaint and we will escalate to the relevant manager to assist.
Kind Regards
The First for Women Team
Kind Regards
The First for Women Team
