AV
Anna-Maria Vermeulen

1 reviews | Active since May 2019

26 May 2019, 21:49

Increase of 50% on vehicle’s monthly premium WITHOUT PERMISSION

My policy’s monthly fee was increased by 25% in Sept 2018. One of my vehicles premiums alone was increased by just over 50%, where there were NO CLAIMS and NO CHANGES whatsoever. I have contacted the company many times and asked them to advise why the policy was increased with this massive amount, especially since I never received any communication to inform me that there will be changes. I do not view it as ethical or honest to increase fees by such huge amounts without permission from the client. I expect a full refund of the difference that was deducted monthly from my account since Aug 2018.

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Replies (1)
1st for Women
1st for Women's reply27 May 2019, 07:03
Official
We have received your complaint and we will escalate to the relevant manager to assist.

Kind Regards
The First for Women Team