Incorrect Information Provided

Took the cover on the 17th October and was asked to do the inspection and upload the tracker installation report on the APP. Did all of the required on the 20th Oct 21. I thought all has been sorted only to wake up to an SMS on the 7th November (14 days later after the uploads) to notify me that I will not be covered for loss or theft since they have not received the confirmation that the tracker has been installed. Why are we told to upload the documents in the first place if the confirmation can only be done on an email. I am very disappointed about the service received and very annoyed about the correct information I was given. Please remove the function on the app or web because it does not work.