MK
Madeleine K

1 reviews | Active since Dec 2011

26 Jun 2024, 07:39

Incorrect exclusion

<div>Your agent phoned me during March 2024 to revise my information, and told me that I did NOT have to go for an HIV / AIDS test again, because I had already done so. Now I receive a letter stating that you have not received my test results, therefore I am no longer covered for accidental death. Listen to the recording of the call to me during March!!! THIS IS INCORRECT AND MUST BE RECTIFIED IMMEDIATELY!!!!!!!!!!!!!!!!!!! I will contact the ombudsman if this is not rectified by Friday 28 June.&nbsp;</div>

0
Replies (1)
1st for Women
1st for Women's reply26 Jun 2024, 08:10
Official
Good day Madeleine

 We are disappointed to hear about your service experience.  Kindly note that your matter has been escalated to the relevant team to look into.  Kind Regards,
The 1st for Women Team