SP
Simone P

1 reviews | Active since Aug 2014

29 Nov 2015, 09:18

Incorrect Debit from my account

I spoke to an agent from first for women, we went over my policy confirmed all my information as well as my premium.<br> <br> He explained that I would have to pay R260 admin fee as well as my premium.<br> <br> We confirmed the date and he sent me an email as well.<br> <br> On 26 November my debit date, not only did you guys deduct the R260 admin fee you also deducted R444.81 that was not discussed on the phone. Your calls are recorded and you also sent me an email confirming my premium R 371.69 and is not the amount you deducted. How can I trust your company to Insure my car when you are deducting random amounts from my account. Please refund the difference and lets make sure this does not happen again. <br> <br> If you cannot assist with that I will need to cancel my policy and then refund both the R260 admin fee as well as the R444.81 you deducted. <br> <br> I honestly have never had this issue before with any other insurance company!!<br>

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Replies (1)
1st for Women
1st for Women's reply30 Nov 2015, 11:14
Official
Hello Simonecassidy,

Thank you for bringing this matter to our attention.

We confirm that the customer relations specialist has been in contact with you to discuss the matter.

We also confirm that an investigation is underway and feedback on the outcome will be communicated as discussed telephonically.

Please accept our apologies for the inconvenience caused.

Kind Regards,

The First for Women Team