CF
Carmen F
1 reviews | Active since Aug 2017
28 Oct 2024, 08:51
Incorrect billing
I am very disappointed in 1st for Women. I moved from my my own insurance to 1st for women the service from the sales consultant was great I didn't have issues but I am very annoyed at the incorrect amount that 1st for Women collected. The agreed amount was R1800 which is on my app as well, but 1st for Women debited R2200 instead I want my account credited and refunded asap.
Helpful (0)
Replies (7)0
Replies (7)
1st for Women's replyOfficial
28 Oct 2024, 08:53Good morning Carmen,
We acknowledge receipt of complaint, and will arrange that the relevant department be in contact with you to discuss your concerns,
Kind Regards
The 1st For Women Team
We acknowledge receipt of complaint, and will arrange that the relevant department be in contact with you to discuss your concerns,
Kind Regards
The 1st For Women Team
1st for Women's reply28 Oct 2024, 08:53
Official
Good morning Carmen,
We acknowledge receipt of complaint, and will arrange that the relevant department be in contact with you to discuss your concerns,
Kind Regards
The 1st For Women Team
We acknowledge receipt of complaint, and will arrange that the relevant department be in contact with you to discuss your concerns,
Kind Regards
The 1st For Women Team
CF
Carmen F's updateReviewer Update
31 Oct 2024, 15:42Hi, Please advise if my account was credited and will be refunded.
CF
Carmen F's update31 Oct 2024, 15:42
Reviewer Update
Hi, Please advise if my account was credited and will be refunded.
1st for Women's replyOfficial
31 Oct 2024, 15:56HI Carmen
Please be advised that we have escalated your query to the relevant department for further assistance.
Kind regards,
The 1st For Women Team
Please be advised that we have escalated your query to the relevant department for further assistance.
Kind regards,
The 1st For Women Team
1st for Women's reply31 Oct 2024, 15:56
Official
HI Carmen
Please be advised that we have escalated your query to the relevant department for further assistance.
Kind regards,
The 1st For Women Team
Please be advised that we have escalated your query to the relevant department for further assistance.
Kind regards,
The 1st For Women Team
CF
Carmen F's updateReviewer Update
04 Nov 2024, 15:55I am still waiting to hear if a credit was passed on my account
CF
Carmen F's update04 Nov 2024, 15:55
Reviewer Update
I am still waiting to hear if a credit was passed on my account
1st for Women's replyOfficial
04 Nov 2024, 16:04Hi Carmen
A follow up email has been escalated to the relevant department for urgent assistance.
Kind regards,
The 1st For Women Team.
A follow up email has been escalated to the relevant department for urgent assistance.
Kind regards,
The 1st For Women Team.
1st for Women's reply04 Nov 2024, 16:04
Official
Hi Carmen
A follow up email has been escalated to the relevant department for urgent assistance.
Kind regards,
The 1st For Women Team.
A follow up email has been escalated to the relevant department for urgent assistance.
Kind regards,
The 1st For Women Team.
CF
Carmen F's updateReviewer Update
07 Nov 2024, 10:28Hi can you tell me if a credit was done yet on my account
CF
Carmen F's update07 Nov 2024, 10:28
Reviewer Update
Hi can you tell me if a credit was done yet on my account
1st for Women's replyOfficial
07 Nov 2024, 13:34Hi Carmen
Please note that an email has been sent to you regarding the refund.
Kind regards,
The 1st For Women Team
Please note that an email has been sent to you regarding the refund.
Kind regards,
The 1st For Women Team
1st for Women's reply07 Nov 2024, 13:34
Official
Hi Carmen
Please note that an email has been sent to you regarding the refund.
Kind regards,
The 1st For Women Team
Please note that an email has been sent to you regarding the refund.
Kind regards,
The 1st For Women Team