Inconsistent Pricing. 1st For Women has never honoured an agreement.

Good day

After our vehicle got damaged I naturally contacted 1st For Women to claim for the damages under my vehicle insurance cover.

After having the damages evaluated via Whatsapp, Jade Myers contacted me to inform that the claim had been rejected because the cost to repair was less than the excess. Excess which was just over R6k and cost to repair was just over R5K.

I then proceeded with registering a claim with my Dent and Tyre cover (VAP), I was first told that the claim would be immediately rejected because I did not inspect my vehicle, which is untrue. Secondly, I received a text with a link to have the vehicle evaluated via an attached link in order to have the necessary parts ordered and have the car fixed asap. A link which I followed and had the vehicle evaluated.

I followed up on Friday, 13th March 2020 with the Scratch and Dent Dept regarding my claim and was informed that this had also been rejected. Because I was covered for a maximum of R3k while the cost to repair exceeded the R3k. I asked no further questions.

I contacted 1st for Women today (16th March 2020) and was told that the damages for the second evaluation (via the link) amounted to R7.9K. Bear in mind that the cost to repair is over R1K higher than the excess fee of R6K. I was cut off the phone while waiting for further clarity regarding the inconsistent amounts, protocols and information.

Since being a 1st For Women client for 2 years I have never had a successful claim be it household or vehicle insurance. I am up to date and consistent with my monthly premiums but I have never received the service which I pay for without fail monthly.

Honestly, 1st For Women has left a bad taste in my mouth and my plans are to definitely cancel all my insurances with 1st For Women as I have been treated with nothing but dishonesty.

Very disappointing.