Incomplete repairs

My vehicle was booked in for repairs in January 2015 with, The repairs on my car were incomplete and I was advised by Automatic strydompark that they have ordered the part and it would take about 4 weeks to get the part. We are now in 5 months into the Year and not once did First for women call me to keep me updated on the progress. I have made regular calls to enquire about this and the only response I have received was that they are waiting. <br> <br> Today I followed up yet again and spend ridiculous amount of time on the phone. only to be told that the part is discontinued and was told I would need to be paid out for the part. I asked the consultant If she was sure about this, she insisted that this part is definitely not available International or with the dealer dealer.<br> <br> I just got off the phone with GM and was advised that the part is definitely available it would need to be ordered. <br> <br> <br> I own a 97 Opel corsa, a very common vehicle. <br> <br> In terms of service this has been repulsive.<br> Furthermore the price they said that they would pay out for the part was less than quoted by GM, how about who will incure the price of labour should I aquire the part on my own? POOR SERVICE