*********** INSURANCES

Good day

So I actually feel like even 1 star is too much of a rating for 1st for Women. This is my story

I have insurance with 1st for Women for my VW. On the 19TH February 2021 I was involved in a car accident where a car crashed into me (not my fault). I registered my claim on the FFW App the same day and they called me the 24 Feb and a guy named Tswarelo Makgaba explained everything to me with regard to how the process works and even GUARANTEED me my excess of R7100 back.

On the 16 April I emailed them a form that was supposed to be completed in Feb. During this 2 months, not once did I get a follow up call. The only reason I sent the form is because I simply wanted to know what is happening with my claim, only for them to tell me they need this form! So why didnt they contact me to follow up?! This form was then forwarded to recoveries

On the 4th May, I received an email from Jabulile Ngubeni stating that the excess paid is NOT GUARANTEED, REGARDLESS OF WHO IS AT FAULT. I refused to accept this email as I was most definitely guaranteed my excess back as stated before. Jabulile then promised to call me back within 3 weeks to update me with regards to my claim because I complained to her that FFW never follows up with me, does not keep me in the loop and is wasting my time because I am the one doing all the phone calls.

On the 15TH June, I tried calling Jabulile again to find out why she has not called me back after saying that she would. She was then not available and I was told by this new person that Jabulile can anyways not assist me anymore as my claim is now with the collections department! AGAIN! NO COMMUNICATION!

I then furiously asked to speak to a supervisor or a manager and they then transferred me over to Nicolene who I think is a supervisor of some sort. As frustrated as I was/am, I had to then explain the whole story to her again. She then explained to me what they are doing as they are apparently struggling to get hold of the third party, again, not my problem. She informed me that she will listen to the recording of myself and Tswarelo where he guranteed me my excess back. She told me that she would follow up with me on Thursday the 17 June.

On the 17 June, she called me around 4-5pm, still has not listened to the recording, still struggling to get hold of the third party. Told me that she is working Friday 18 and Saturday 19, and that if she does not get to me Friday, she will contact me by Saturday once she has listened to the recording. Today is THURSDAY 24 June and I AM STILL WAITING FOR THIS CALL!

I am completely done with FFW! I will never recommend them to anyone! Within this 4-5 months, I never received a follow up call from them, they have been wasting my airtime and taking time from my busy days because I am always the one that has been calling them.

I am paying them on a monthly basis and am not getting value for my money! I had to schedule off days and use from my leave to run around and call the third party and ask them to call FFW. Looks like i am even doing their job for them!

All I want is for this matter to be sorted! I just want my hard earned money to be returned to me. This is unfair, me having to pay them monthly but for what?! FFW has terrible customer service! As soon as my money is returned to me, I am done with them!

Don't fall into the same trap like I did. DO NOT USE FFW. If there is one thing they will guarantee you, its TERRIBLE CUSTOMER SERVICE