1 reviews | Active since Mar 2009
incompetency caused me unpayed debit oder
i work at the bank and i get payed on the 20th each month , i specificaly stated that i want my debit oder to go thru on the 20 whether the date falls on sunday or public holiday it does not matter as i dont work at the goverment, this month the 20th was on a sunday your stupid company decided to debit my account on the 19th while there was no funds in my account , now i have and unpayed debid oder on my savings for the 1st time thats not good for my credit record, im really not impressed and i have already sent 2 emaild to your complains department but no respond , i want to know who autorised a debit oder on my account before my pay day, now i received an email informing me that the 2nd debit will be done on the 05 ctomer and u will be charged R59.00 for that debit to be re submitted, why must i pay for your incompitence, should i need to claim i will not take any stories i will even take you guys to the ombud man. i still repeat if you guys dont know what you are doing you can take your stupid innsureance ans shove it where the sun shine , i will get another insuarence my record is very good.
We acknowledge receipt of your complaint and we thank you for bringing this matter to our attention.
As discussed with our Customer Relation Specialist who contacted you, we sincerely apologise for the frustration and inconvenience caused.
We assure you that we have rectified the error from our side and that you will not be affected with an early deduction again. The administration fees was also waived.
Please feel free to contact our Customer Relation Specialist should you require any assistance in the future and we thank you for your understanding in this regard.
Regards,
The First for Women Team.
We acknowledge receipt of your complaint and we thank you for bringing this matter to our attention.
As discussed with our Customer Relation Specialist who contacted you, we sincerely apologise for the frustration and inconvenience caused.
We assure you that we have rectified the error from our side and that you will not be affected with an early deduction again. The administration fees was also waived.
Please feel free to contact our Customer Relation Specialist should you require any assistance in the future and we thank you for your understanding in this regard.
Regards,
The First for Women Team.