incompetence

as a new insurance holder I'm completely dissatisfied with how my matter is being handled, every 2 months your company doesn't run a debit order & they will come back telling me that i cancelled the d/o or the bank cancelled it , i know how one cancels d/o & why would i cancel if i still wanted your service , all agents that i have spoken to regarding this issue have told me that it will never happen again , but hear we are again with the same issue even got an sms+email that you guys cancelled my insurance due to non payment which is because of your incompetence.I have never instructed you to cancel it & was okay with insuring with you , but i guess im not the type of client you want , you putting me on spot of now looking for another insurer starting all over again , why is that when i do the right thing money is always on time & available for you to debit but you guys will choose not to take the money & push back the blame at me "that I stopped the debit order or my bank did "I have a banking background & experience so the reason you &all agents have been giving is completely incorrect , bank forms no part in my debit orders it is me who chooses if debit order goes off or i stop it , with your debit order i can prove that i never stopped or cancelled it..i need this matter resolved my policy re-instated because i prefer to stick to one insurer not gonna be hopping to many different insurers . i have already build up a profile with you guys.