I'm so done!

Please spare yourself the endless frustration that is inevitable with FFW. They will hold you to a standard that they themselves do not uphold. You will speak to people who do not care about you and the trauma that might have resulted in you claiming in the first place. Their app is useless, staff are disengaged and can best be likened to sending information into a black hole. Oh, and being first in line for 25 minutes, that's the highlight for me. And it's not as if their excess and premiums are so compelling that you would want to stay.