I'm so disappointed with the service that I have received from 1st for woman, My appliances are damaged due to lightning and on the 25th of March and they send assessor's to check out only to find out that even those assessor's that came were not on thei

I'm so disappointed with the service that I have received from 1st for woman,

My appliances are damaged due to lightning and on the 25th of March and they send assessor's to check out only to find out that even those assessor's that came were not on their right minds (drunk) they took my LG smart tv 43cm and those assessor's opened my Samsung smart Fridge at the back and my BOSCH stove until today my broken Fridge and my stove is not yet replaced and they told me to find someone to assess my fridge and my stove and I did I paid an electrician to check my fridge and my stove he said my fridge gas is fine only the sensor has a default and my Bosch Oven has a default and I explained that everything happened after a lightning as I am today I don't have a fridge and a stove but I am paying insurance that has promised me that all my appliances are covered last week I even throw away some of my perishable food. Please I really need help as I am thinking of taking the matter to the Ombudsman for them to assist me.