Ignoring claims

Their Value Added Products aren't even functional. I submitted a claim; it was rejected and I submitted evidence of the quote being false. I received no response for months but when I called in they were all too happy to rather cancel the product than query the claim that wasn't paid. No follow up was done. I'm moving from First for women. I hate paying for bogus products. I wish I could get all my premiums back. I asked to review the call centre agent and he put me on hold indefinitely. I'm done with this company.