if you want peace of mind dont choice this insurance !

Firstly they don't even deserve the one star! they *********** ***** and everyone in their claims department knows nothing and are always pointing fingers at the other. They can never take responsibility. please learn when I call the call Centre I am calling first for woman not the agent so you cant be telling me you were not the one that promised me that cos you are first for woman your personal being has nothing to do with me you get up get the answers and I am happy! On the 25th of Sep 2018 I logged a call with the call Centre claims department, gave my entire statement and all the info they requested and police report. I was advised I will be called by Lerato within 10 days till date Lerato has not called me I have been calling to follow up everyday since the 3rd of oct with no answers but that its been escalated to Samantha Harvey I waited a whole week for Samantha and kept on calling but she was always unavailable no one would give me her contact numbers or email. I then got an sms after having to lose it saying they tried to rech me but couldn't so I should call in but my phone had no missed call and the was no sms from the network provider about my missed call. they have my work contact numbers, email address and my husbands details so if they wanted to update me they would have but they chose to lie. Monday 8th of October I lost it called the call Centre requesting the manger HAAAA jokes no manger is available so is Samantha why am I not surprised! adamant I will not hang up till they give me the answers or release my car so I can fix it, they tell me they going to get hold of Samantha's manager Kira the answer to that was Oh sorry mam Kira is on leave Hendrik is not reachable Really now ! so the entire department is missing now how is that possible this Insurance takes their clients for fools. when I asked that Danielle offers to go look for them then only do I get a call from Samantha guess on which phone ? my work phone so she had this details all along WOW! she promises this will be sorted on the 10th from her side I call on the 11th Guess what my car is still standing in Pomona Kempton park at their assessment Centre and the claim has not been processed for God sake can you tell me why this is taking a whole 3 weeks its the 15th today no one has called me my car has not been delivered to the panel beaters this may take 2-3 weeks at the panel beaters that means a whole 6 weeks with out a car that is if its moved this week. what is the point of having this insurance I could have had this fixed in just a week. I am suppose to be struggling commuting by taxi and wasting money on taxify. why is your car hire even 15 days when you know you going to take 6 months with my car.