Iam dissapointed.

Your claims department and customer service is pathetic. I did a claim on Friday the 08th of November 2024. They said theyll get back to me which they never did, i had to be the one calling to ask about the progress of the claim. They sent an email with 2 options for me to choose from after they said the car is a write off.. I rep**** on the 18th, until now no response received. I just called now and transferred to the claims dept to a very rude lady, i did not get her name. When i asked her why was i never contact she replief with "how m i supposed to know?" is that how you treat your customers? Why do you pick up a call if you cnt answer questions? I am very dissapoint now ill have a reason yo cancel all my policies with you and ill ensure non of my family members is anywhere near this company. It was all nice when you recruited us now it's time to deliver your promises and you just font care anymore.