I was delivered an older/ cheaper version

I was delivered an older/ cheaper version of the laptop I was insured for.<br> <br> First for woman blaimed New World (computer company), New world blamed First for Women.<br> <br> I still have no answers on what is going to actually happen. I still have the box closed.<br> I have phoned countless times last week probably around 20 times. I've sent about 5 emails still no response. Got different answers from various call centre agents but no final answer or feedback. I was told by Clifford that New World didn't have stock of my computer and he would speak to them about getting me the same spec computer with a bigger screen. I thought that was the answer but was told differently from another agent.<br> <br> New world told me that First For Woman didn't specify the specs and just asked for a Macbook Pro.<br> <br> Got told on Friday I would receive a phone call by 5. I phoned at 5 o'clock &amp; I couldn't be helped was then promised I would get a phone call on Saturday and I still didn't receive one.<br> <br> It's been a week since I told First for Woman about the problem and still nothing.<br> <br> I'm shocked by the service. I wouldn't recommend First For Women to anyone.<br> <br>