I think I'm hurt more than disappointed

<p>I initially called the scratch and dent department from first for woman to find out the process I needed to follow in order to log a claim. the person I spoke to explained I then asked if I could log a claim or call again they said they can assist me fair enough spoke to them and explained that I have two separate dents I need to log and went through the process one I waited more than 48 hours in which they are supposed to give me feedback within, I only got and sms saying my claim has been finalized and I will be contacted shortly after complaining even then no one bothered to call me I called again and the only reason I laid a complaint in the first place was when I followed up whoever I spoke to didn't even hear me out she was so quick to say there's nothing she can do my claim is with an assesor how comforting, when I called after waiting to be contacted and no one did I was told my claim was declined reason being I did not log two separate claims though I was specific in the beginning to say there's two dents in the car and whoever saw it fit to log it as one, and they were questioning how the panel beater was to fix the other dent because its on plastic like I know all I know is I asked if it can be fixed the answer was yes I don't work with cars and I was told the panel beater would need to send an email explaining how he will fix the plastic my argument was its unfair to question one's line of work they know what they are doing if they say they can fix it who am I to argue with that and chances are this person won't even be able to articulate himself in an email while attempting to explain how he does his job in all I was told plastic is not part of the claim because the other dent was on the bumper or whatever they call it I was told to request yet another qoute from the panel beater just for the door excluding the bumper nevermind the fact that no one bothered to give me this feedback had to dig for it anyway I did as told because I appreaciate people who coorporate and at this point in time its clear I'm the only playing my part besides the fact that I pay for such services anyway the quote was forwarded for the second time by the panel beater I got yet another sms for saying feedback will be privided within 48 hours I waited and an sms came through again a decision has been made and I will be contacted shortly still no one did until I called again only to be told my claim is declined because its over by R6.64. one no one calls my thinking is I still have to pay axcess of R400.00 can't the insurance be proactive call and ask if I would mind paying extra rands, can't they keep their word and call like they say they would I had to be stubborn and tell the person I'm not hanging up until I'm told something that makes more sense because have been given too much run around only then she was willing to make amendments to my access by adding R6.64 in all when money is being deducted from us there's never any hustles and a thousand rules to follow one gets offered a cover maximum in 20 minutes can't the same enthusiasm be app**** to our claim for anything to work people need to work together in honesty and transparency which I feel wasn't so much the case this time around in honest truth I don't wanna be retained as a client to a provider who doesn't do what they need to do first for woman is supposed to make life easier for me and be hustle free but I got the exact opposite of that...</p>