I submitted a claim via the App on the day of the accident

I submitted a claim via the App on the day of the accident. I waited 2 days for someone to contact me about the claim, but nothing. I then called on the 3rd day, only to be told that they can not see the claim on their end and that there is an issue with the App. I then had to redo the whole process via the phone. I was on the phone for almost an hour, using my own airtime. The saving grace was Nicole, the agent who helped me via the phone to log the claim. She was amazing. Helped and answered questions for me. I would give her 5 stars 🌟 for her service. Thank you, Nicole.