I spoke to a lady named Sarah, she was able to assist me with my query about my annual review, without a hassle and I enjoyed her service

I spoke to a lady named Sarah, she was able to assist me with my query about my annual review, without a hassle and I enjoyed her service. She was nice and friendly. She apologized for how I was feeling because of not receiving any communication from FFW and she was sympathetic. I enjoyed my conversation with her.