I requested a call back and within 5 minutes a lady phoned me back and after patiently listning to my request she transfered me to an equal patient and knowledable male person that sorted my request immediately

I requested a call back and within 5 minutes a lady phoned me back and after patiently listning to my request she transfered me to an equal patient and knowledable male person that sorted my request immediately. Thank you to both consultants I am very happy.