IA
Ingrid A

1 reviews | Active since Jul 2025

03 Jul 2025, 14:19

i phoned to discuss an amendment to my schedule and had a chatbot instead of a human answering

i phoned to discuss an amendment to my schedule and had a chatbot instead of a human answering. it didnt understand my request and kept on with its stuck script. very frustrating

0
Replies (1)
1st for Women
1st for Women's reply03 Jul 2025, 14:23
Official
Hi Ingrid, 
 
We are disappointed to hear about your service experience. 
 
Kindly note that your matter has been escalated to the relevant team to look into. 


Kind Regards, 
The 1st for Women Team