I have cancelled my policy more that 2 months ago

I have cancelled my policy more that 2 months ago.! Due to the fact they dont stick to ones need. Everytime i try cancelling they review my policy and the only thing they do is increasy my access payment to reduce the monthly premium. After i consulted with the new insurance the new insurance offer to arrange all necessary things like the tracker to be installed. When i asked ffw about it and sudenly they also offer that service- WHY NOT TELL A CUSTOMER AT FIRST?! Then after cancelling the first time my so called gaurdian angel convieniently have not recieved my email!! Then they deducted again!!! After this i called them again and again my so called gaurdian angel (#Phinda Okuhle Mbuyane) promised she would make sure they wont deduct!!!! And boom the second month they deduct again after numerous emails sended out i am cancelling and yet again convient not recieving my emails. Now this account i dont use so it means its for the second month way in the red and who is responsible for this?????? Yes me!!! Ffw did not just loose one client today but i will make sure they will not get new clients!!! PATHETIC