I HATE FIRST FOR WOMEN first month of HELL

I have called in from the 24th of February look into the interactions. NO one called me till today after yet another 2 calls into the call center this morning. For me to finally deal with a Team Leader that speaks to me with no sense of how to deal with an irate customer . Clearly the level of management has a power struggle over the client and makes remarks to shield themselves. My query is still not resolved and I DONT EVER WANT TO SPEAK TO MARLON if that is the case CANCEL MY POLICY i would rather pay more than be subject to a lack of customer care. I REGRET JOINING FIRST FOR WOMEN