I don't trust first for women are crocks

On the 19th of August I wrote review about first for women, I didn't received any response from them . I went to bank to canceled debit order also reserve my money consultant told me that first for women block you to reverse your money. First for women my complaint with them was I took insurance for car and household including the phones then I claim phone that cost me 8999 and I sent slip to show price. My phone was A72 price was 8999, what I received from them was A52 and price of A52 its 8459this phone was released on 2021 so value for that phone decrease to 5999. So first for women didn't pay the actual price of the phone that I insured with them on top of it first for women ask access of 1850. I phoned today to canceled insurance with them . First women am very disappointed 😞 what I want from first women take the phone back and give me my money back or they must me me A73 I will top up the difference. I call first for women to canceled the gently man was helping to he told that managers are busy with my complaint