I called in for a billing query I had and Mackayla was able to provide me with all the details I need and assist me quickly

I called in for a billing query I had and Mackayla was able to provide me with all the details I need and assist me quickly. She also was able to assist me with additional information I needed. What I appreciate most was that I didn't need to go through lengthy voice-activated prompts on the telephone and could talk to an actual person.